Monthly uptime guarantee
For the core platform: App UI and Database Access.
TrustService Level Agreement
Availability terms your team can inspect.
Lucrative guarantees 99.9% monthly availability for the core platform and defines how downtime, exclusions, credits, and claims are handled.
0199.9% monthly uptime0248-hour notice03Up to 25% credit
Commitment at a glance
The operating numbers behind the agreement.
This summary supports evaluation. The complete terms and conditions appear below and are incorporated into the Lucrative Terms of Service.
Maintenance notice
Advance notice for scheduled maintenance exclusions.
Service credit
Based on monthly uptime below the guaranteed threshold.
Claim window
Following the downtime event, with dates, times, and logs.
Contractual terms
Service Level Agreement
This SLA is incorporated into the Terms of Service.
The uptime guarantee
99.9% monthly availability for the core platform.
Lucrative AI Inc. guarantees that the core Lucrative platform—App UI and Database Access—will be available 99.9% of the time during any given calendar month (the “Uptime Guarantee”).
Covered serviceCore Lucrative App UI and Database Access
Calculation of uptime
A monthly calculation based on measured downtime.
Uptime percentage
[(Total Minutes − Downtime Minutes) ÷ Total Minutes] × 100Downtime is a period in which the Customer experiences a complete loss of service or inability to access the CRM database, measured by Lucrative’s internal and third-party monitoring tools.
Excused downtime
Events excluded from the uptime calculation.
Downtime does not include unavailability resulting from the following circumstances:
Scheduled maintenance
Maintenance for which Lucrative provides at least 48 hours of advance notice.
Force majeure
Natural disasters, acts of war, widespread internet outages, and comparable events outside reasonable control.
Third-party outages
Failures originating from third-party APIs or infrastructure beyond Lucrative’s control, including AWS, OpenAI, Anthropic, or Twilio.
Customer environment
The customer’s local network failures or improper configuration of the Services.
Service credits
Credits tied directly to monthly availability.
If Lucrative fails to meet the Uptime Guarantee, the Customer is eligible for a Service Credit calculated as a percentage of the monthly subscription fee.
Monthly uptimeService credit
99.9% or aboveNo credit
99.0% to below 99.9%10%
Below 99.0%25%
Claims process
Submit the event evidence within 15 days.
To receive a Service Credit, the Customer must submit a claim to help@lucrative.ai within fifteen (15) days of the downtime event. The claim must include dates, times, and logs documenting the outage.
01DocumentCapture the dates, times, and relevant logs.
02SubmitEmail the claim within the 15-day window.
03ApplyApproved credits are applied to a future billing cycle.
Remedy: Service Credits are the Customer’s sole and exclusive remedy for performance or availability issues. Credits are applied to future billing cycles and cannot be converted to cash refunds.
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